Covid-19 and your 2021 holiday
Please download this information for your reference.
As you will be aware the situation regarding Covid-19 restrictions in the UK is subject to change at short notice, and it is not possible for us to predict what restrictions may be in force at any point during 2021. We fully intend to operate our 2021 holidays as normal if we are legally permitted to do so, and the ongoing vaccination programme gives some cause for cautious optimism, but we are currently unable to guarantee that any of our 2021 holidays will be able to proceed. The information contained in this document forms part of your holiday contract with us and increases your cancellation rights over our standard booking conditions and applies to all our 2021 holidays.
Covid-19 related cancellation rights
(1) If we have to cancel your holiday for any reason then you will receive a full refund. This includes us not being able to operate your holiday by reason of any government imposed Covid-19 restrictions. Please note that we are not responsible for any consequential loss you may suffer if we have to cancel your holiday.
(2) We do not currently know if all the sites that we usually visit on our holidays will be open during the 2021 season, as this depends on the individual owners/operators making their own decisions based on any government restrictions in place at the time. Theoretically the Scottish Government may allow us to tour, but some sites might be closed. In this case we would offer you the chance to either cancel with a full refund, or to proceed with your holiday knowing that you would not be able to visit all of the sites listed on the holiday itinerary in our brochure.
Cancellation by you for Covid-19 related reasons
(1) Due to current uncertainty our general 2021 cancellation policy is very relaxed, and you may cancel your holiday at any time for any reason not listed below up to 30 days before arrival and receive either a full refund or transfer to a different date.
(2) If you have to cancel your holiday because travel is not permitted between your home address and Orkney due to government Covid-19 restrictions, we would offer you a full refund or rebooking. We would appreciate it if you could let us know as soon as you realised that travel was not possible i.e. as soon as the government imposed the restrictions, and preferably as soon as increasing infection rates in your area made it likely that travel restrictions might be imposed.
(3) If you book on the basis that you will have received your second dose of vaccine by the time of your holiday, but then your second vaccination date is altered and you therefore no longer feel safe travelling, then you will receive a full refund or a rebooking to a later date. Please let us know as soon as possible.
(4) If our holiday could go ahead as planned but you had to cancel your holiday at short notice due to you or a family member contracting Covid-19 and/or requiring to self-isolate etc. then we would reasonably expect you to have travel insurance in place to cover you, as you would for any other illness. There is a helpful article on obtaining Covid-19 related travel insurance on the Which consumer website at: https://www.which.co.uk/news/2020/10/coronavirus-what-it-means-for-your-travel-insurance/#local
(5) Please note that you should either make sure that your travel insurance covers you for any non-refundable elements of your travel to Orkney in case of cancellation, or that you only book advance travel that is refundable in the event of cancellation.